Frequently asked questions

For more information please read our information for new students section or contact us.

I have never learned a language before and have no French ‘skills’ – will I be OK ?

Absolutely, most of our beginners have little or no previous French experience so you’re not alone.  In fact most of our students started with very little previous experience.

I’m worried that I’m not going to keep up with the other students.

This is a very common concern.  In fact most people are concerned that they’ll fall behind or will be embarrassed in-front of other adults.  The reality is that everyone is in exactly the same situation.  It only takes a short while before you’ll be comfortable with your fellow students and any concerns you have will disappear.

I’m not sure what level to start at.

This can be a difficult question to answer.  If you have little or no previous French experience then start at the Beginners (A1) class at the start of the year.  If you have some experience then read our objectives document.  If you believe you have the skills of a particular level then enrol at the level above.  Remember, that you can always move up or down a level at anytime.  It’s up to you.

Do I need a text book?

Most classes do use a text book which makes it easier for both the students and teacher.  Our website has all the information about texts and during your enrolment you’ll be able to purchase a book which will be available for you to collect in class.  Textbooks are sold to you at cost price.

I want to ‘try before I buy’ can I do this ?

You can!  Just contact us first and we’ll organise for you to attend a class at no cost or obligation.  If you decide you’d like to continue then you’ll need to become a member and enrol and you’re good to go.

I just want to learn French for fun and don’t want to take it too seriously, is this OK ?

Of course!  Most of our students learn French for enjoyment and are there as much for the fun and social aspect as for the learning.

My child wants to learn French but I see you don’t take students younger than Year 11, why is this ?

Essentially we exist to support adult education and it is difficult to do that and provide classes for children as well.  We ‘pitch’ our classes for adults and so having children in classes we have found not to be suitable.  We are happy to try to assist by providing contact details for our teachers but such arrangements are a private matter between you and them.

I’m not able to attend every class, is that OK ?

Generally we expect students to enrol for the full term (typically 8 weeks) however if you know in advance that you’ll be unable to attend all classes please let us know prior to enrolling and we can negotiate an adjustment to your fees.  This needs to be done PRIOR to your enrollement.

I missed some classes this term, can I get a refund ?

As a general rule we don’t provide refunds for classes that you have missed, however if the circumstances are exceptional and involve multiple classes please contact us to discuss.

I need to cancel my enrollment, can I get a refund ?

If you’ve decided not to attend any future classes then contact us and we will refund you the class fees from the date you advised us.  Memberships however are not refundable.

Am I able to get private tuition ?

This is not part of our aim however if you contact us we can provide details for some teachers who may be able to assist you independently of us.

I’m a concession holder, can I get a discount ?

Generally offer discounts on class fees to everyone who enrols and pays before the start of each term.  As well, if you hold a disability or unemployment concession card, on a Government pension or a full time student we offer additional discounts on class fees plus reduced membership fees.  We don’t offer discounts for seniors card holders and our discounts only apply to class fees not to memberships or text purchases.

Do you still have questions ?

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Last updated 9th October 2022